C9560-652 Exam Dumps

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Q51. Which edition is included in the IBM SmartCloud Control Desk VMImage solution?A. Full EditionB. Entry EditionC. Everyplace EditionD. Service Provider EditionAnswer: BQ52. Where are the default installation log files located in the administrative workstation?A. <root>\IBM\SMP\logsB. <root>\IBM\SMP\DE\logsC. <root>\IBM\SMP\Maximo\logsD. <root>\IBM\Websphere\AppServer\P


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Q41. What is a responsibility of the Service Catalog Designer?A. To define which services are available to which usersB. To provide Service Level Agreement details for catalog entriesC. To determine which catalog views should be added or deletedD. To keep the entries aligned with the services in the IT PortfolioAnswer: DQ42. IBM SmartCloud Control Desk V7.5 is an IT Infrastructure Library compli


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Q31. Where can a user find the application to manage authorized assets?A. Assets module, Assets applicationB. Assets module, Authorized Assets applicationC. IT Infrastructure module, Reconciliation applicationD. IT Infrastructure module, Authorized Assets applicationAnswer: AQ32. What are two capabilities of the Quick Configuration application in IBM SmartCloud Control Desk V7.5? (Choose two.)A.


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Q21. At what data level are currency codes stored?A. SiteB. ItemC. SystemD. OrganizationAnswer: CQ22. What is the purpose of the EventTracker filter?A. Events are logged into a SystemOut.log file.B. To log events from external monitoring systems.C. To track the event of the selected components only.D. It helps to identify potential issues by tracking the overall usage of the application.Answer:


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Q11. After an organization is created using the Quick Configuration application, what additional data must be created in the Organizations application?A. UsersB. LocationsC. Work TypeD. ClassificationsAnswer: CQ12. What are three different ticket types available in IBM SmartCloud Control Desk V7.5? (Choose three.)A. ChangeB. IncidentC. SolutionD. ProblemE. Service RequestF. Configuration ItemAns


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Q1. The communication template can be configured for multiple recipients. What are three types of objects allowed as recipients? (Choose three.)A. RolesB. UserIDC. Ticket OwnersD. Person GroupsE. E-mail AddressF. Security GroupsAnswer: A,D,EQ2. Why would an IBM SmartCloud Control Desk V7.5 user have two Start Centers?A. The user belongs to two person groups.B. The user belongs to two security gr


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Q1. What are three required settings for a user to have access to an offering? (Choose three.)A. The classification must be set.B. The status of the offering must be set to Active.C. The offering must be added to a Service Catalog.D. The Line Manager Approval workflow must be set.E. The Fulfillment Manager approval workflow must be set.F. There must be at least one presentation attribute defined.


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Q51. Which format is used to import and export workflow processes in IBM SmartCloud Control Desk V7.5?A. XSLB. JavaC. XMLD. VBSAnswer: CQ52. After an organization is created using the Quick Configuration application, what additional data must be created in the Organizations application?A. UsersB. LocationsC. Work TypeD. ClassificationsAnswer: CQ53. What is the purpose of domains within IBM Smar


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Q31. What are three common tasks for Change Management? (Choose three.)A. Schedule the changeB. Identify the cause of the changeC. Analyze the impact of the changeD. Create a problem from the changeE. Review the change once it has been implementedF. Check for known errors related to the configuration items impacted by the changeAnswer: A,C,EQ32. Which Service Level Agreement (SLA) option can be


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Q21. Which three applications have functionality to perform a global search? (Choose three.)A. CatalogB. ChangeC. IncidentD. SolutionE. ProblemF. Configuration ItemsAnswer: C,D,EQ22. What functionality will a user need to define a set of tasks that will be applied to the Service Request once the Catalog Request is submitted and approved?A. Job PlanB. Fulfillment PlanC. Ticket TemplateD. Fulfillm


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Q11. A user added new loggers in the Logging application on a clustered test server and selected Apply Settings. The user confirmed that the relevant messages were written into the log file. During the maintenance window, the same server was restarted. The user cannot find the new loggers he added previously when he logged back in the next day. What could be the reason?A. The server was not start


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Q1. When using the Quick Configuration application in IBM SmartCloud Control Desk to load configuration item data, what is a supported file type?A. XLSB. TXTC. PDFD. CSVAnswer: DQ2. What are three common tasks for Change Management? (Choose three.)A. Schedule the changeB. Identify the cause of the changeC. Analyze the impact of the changeD. Create a problem from the changeE. Review the change on


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Q21. Which format is used to import and export workflow processes in IBM SmartCloud Control Desk V7.5?A. XSLB. JavaC. XMLD. VBSAnswer: CQ22. Where can a system administrator find the applications to set up organizations and sites?A. Configuration moduleB. Administration moduleC. System Configuration moduleD. Platform Configuration moduleAnswer: BQ23. What are three required settings for a user


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Q41. An end user is presented with fields to gather specific or additional data when creating a service request from the Self Service Center. Where are these fields presented to the service desk agent when working the ticket?A. Activities tabB. Specification tabC. Solutions Details tabD. Service Request tab in the Details sectionAnswer: BQ42. In order to respect the dependencies between componen


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Q51. What is the purpose of the EventTracker filter?A. Events are logged into a SystemOut.log file.B. To log events from external monitoring systems.C. To track the event of the selected components only.D. It helps to identify potential issues by tracking the overall usage of the application.Answer: DQ52. Which steps are required for a service desk agent to view all service requests reported by